Jake Edwards
Technical Solutions & Engineering
Full-stack systems specialist—from hardware and networks to software and UI. Driven by human connection and the desire to see technical skills improve lives.
Download ResumeFull-stack systems specialist—from hardware and networks to software and UI. Driven by human connection and the desire to see technical skills improve lives.
Download ResumeTechnology serves people, not the other way around
Driven by impact, guided by empathy, grounded in technical excellence
“While I loved the logic of software engineering, I missed the impact. Human connection is what drives me, not just code.”
Real-world experience supporting enterprise systems and end users
Henry Schein One
2024 - Present
Advanced technical support for enterprise revenue cycle systems
Providing tier 3 technical support for complex revenue cycle management systems, troubleshooting critical issues, and ensuring system reliability for healthcare billing operations.
Responsibilities
Resolving escalated technical issues for enterprise healthcare systems
Troubleshooting complex integrations and data workflows
Collaborating with development teams to identify and resolve system bugs
Supporting end users with advanced configuration and system optimization
Technologies
Key Achievements
Maintained critical system uptime for healthcare billing operations
Reduced escalation resolution time through systematic troubleshooting
Henry Schein One
2022 - 2024
Full-stack development on QuickBill Web Admin enterprise application
Developed and maintained QuickBill Web Admin, an enterprise web application serving 38% of U.S. dental offices. Built internal management and support tools for troubleshooting billing statements and account management.
Responsibilities
Developing React/Next.js frontend features for enterprise billing platform
Building Java/Spring Boot backend services and RESTful APIs
Creating internal support tools for account management and troubleshooting
Integrating with Active Directory for enterprise authentication
Technologies
Key Achievements
Served ~38% of U.S. dental offices
Developed internal support & troubleshooting tools
Implemented enterprise authentication integration
Henry Schein One
2020 - 2022
Technical support for healthcare billing systems and end users
Provided frontline and intermediate technical support for revenue cycle management systems, assisting healthcare providers with billing operations and system issues.
Responsibilities
Troubleshooting system issues and user errors
Providing guidance on billing workflows and system usage
Documenting technical issues and solutions
Escalating complex issues to senior technical teams
Technologies
Key Achievements
Developed strong troubleshooting methodology
Built foundation for healthcare billing system knowledge
Full-stack systems expertise across the entire technology ecosystem—from hardware to software
Continuously learning and staying current with industry-recognized certifications
CompTIA
Foundational IT skills covering hardware, networking, and troubleshooting
TestOut
Advanced networking concepts, protocols, and infrastructure
TestOut
Security principles, best practices, and threat mitigation
BYUI
Full-stack web development and modern frameworks
CWNP
Certified Wireless Network Administrator - RF fundamentals and WLAN design
